Support and operations.

Take first contact from clients: cashiers, clinic staff, property managers and finance teams, and get them working again.

Diagnose properly, reproduce the problem, and hand the engineering team a cause rather than a symptom.

Go on site: installations, hardware swaps, training, and the go-live days where being in the room matters.

Turn what you see repeatedly into documentation, tooling and product changes, so the same call stops coming.

Patience and precision with people who are stressed, on a deadline, and not technical.

Enough technical depth to read a log, test a network, and tell a hardware fault from a software one.

Willingness to travel within Malaysia and to work the hours that go-lives require.

Clear written updates, since most of what you find is handed to someone else to fix.