Support and operations
Incidents, on-site work, and the people using the systems every day. This team is the first to hear when something is wrong and the last to leave when it is fixed.
The work
- Take first contact from the people using our clients' systems, from front-line staff to finance teams, and get them working again.
- Diagnose properly, reproduce the problem, and hand the engineering team a cause rather than a symptom.
- Go on site: installations, hardware swaps, training, and the go-live days where being in the room matters.
- Turn what you see repeatedly into documentation, tooling and product changes, so the same call stops coming.
What we look for
- Patience and precision with people who are stressed, on a deadline, and not technical.
- Enough technical depth to read a log, test a network, and tell a hardware fault from a software one.
- Willingness to travel within Malaysia and to work the hours that go-lives require.
- Clear written updates, since most of what you find is handed to someone else to fix.
Open roles in Support and operations
Search all jobs| Application Support Engineer Second line support for live systems, working directly with the engineers who built them. | LocationKuala Lumpur, On-site | TypeFull time | Closes17 November 2026 |
| Technical Support Lead Run the support desk: triage, escalation, and the reporting clients see every month. | LocationKuala Lumpur, On-site | TypeFull time | Closes11 January 2027 |
| Service Desk Analyst First line support for the people using our systems day to day, in English and Bahasa Malaysia. | LocationKuala Lumpur, On-site | TypeFull time | Closes9 January 2027 |
| Field Support Engineer On-site work across the Klang Valley: installations, terminal swaps, and problems that cannot be fixed remotely. | LocationKlang Valley, Client site | TypeFull time | Closes28 December 2026 |
| Implementation Consultant Take a system from signed to live at the client: configuration, data migration and training. | LocationKuala Lumpur, Client site | TypeFull time | Closes28 November 2026 |
| IT Support Intern A placement on the support desk, learning how systems behave once real people are using them. | LocationKuala Lumpur, On-site | TypeInternship | Closes20 January 2027 |
Explore the other teams
Most engagements are staffed across several teams, so you will work with all of them.
Your best work starts here
Not sure which team fits you? Tell us what you have built and operated, and we will find the right one.