Field Support Engineer
- Team
- Support and operations
- Location
- Klang Valley
- Work arrangement
- Client site
- Type
- Full time
- Salary
- RM 4,000 to RM 5,500 a month
- Applications close
- 28 December 2026
About the role
On-site work across the Klang Valley: installations, terminal swaps, and the problems that cannot be fixed remotely. You are the person the client actually meets.
What you will do
- Install, configure and swap hardware at client sites.
- Diagnose issues on site, and escalate with what you saw.
- Train site staff on what changed.
- Keep the asset and site records accurate.
What you will bring
- Field or hardware support experience.
- A valid driving licence and willingness to travel daily.
- Presentability with clients, because you represent us there.
- Care with records, since the next visit depends on them.
What we offer
Own real systems
From the first architecture session through to live operation, rather than a slice of someone else's design.
Work with the people you build for
Direct contact with the people using what you build, with no account layer in between.
Ship in increments
Work delivered in two to four week increments, demonstrated and accepted before the next one starts.
Grow on a real budget
An RM 1,000 yearly learning allowance, conference time counted as work, and group insurance cover from your first day.
Who we are
idataraya is a Malaysian software company. We design, build and then operate the systems our clients run their organisations on, for businesses and public institutions across Malaysia.
The engineers who design and build a system are the ones who keep it running afterwards. That is the shape of the whole company, and it is why the roles here look the way they do.
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