Service Desk Analyst
- Team
- Support and operations
- Location
- Kuala Lumpur
- Work arrangement
- On-site
- Type
- Full time
- Salary
- RM 4,000 to RM 5,500 a month
- Applications close
- 9 January 2027
About the role
First line support for the people using our systems day to day, in English and Bahasa Malaysia. Most of them are not technical, and they are busy.
What you will do
- Handle first line contact by phone, email and ticket.
- Resolve what you can, and escalate the rest with the detail attached.
- Keep the knowledge base current as answers get found.
- Follow up, so nothing sits without an owner.
What you will bring
- Service desk or customer support experience.
- Fluent English and Bahasa Malaysia.
- Enough technical curiosity to learn the systems properly.
- Consistency, because the value here is in the follow-through.
What we offer
Own real systems
From the first architecture session through to live operation, rather than a slice of someone else's design.
Work with the people you build for
Direct contact with the people using what you build, with no account layer in between.
Ship in increments
Work delivered in two to four week increments, demonstrated and accepted before the next one starts.
Grow on a real budget
An RM 1,000 yearly learning allowance, conference time counted as work, and group insurance cover from your first day.
Who we are
idataraya is a Malaysian software company. We design, build and then operate the systems our clients run their organisations on, for businesses and public institutions across Malaysia.
The engineers who design and build a system are the ones who keep it running afterwards. That is the shape of the whole company, and it is why the roles here look the way they do.
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