Technical Support Lead
- Team
- Support and operations
- Location
- Kuala Lumpur
- Work arrangement
- On-site
- Type
- Full time
- Salary
- RM 6,000 to RM 7,500 a month
- Applications close
- 11 January 2027
About the role
You run the support desk: triage, escalation, and the reporting clients see every month. The desk supports systems we built, so the escalation path is short.
What you will do
- Run triage and escalation across the support queue.
- Own service levels and the reporting against them.
- Spot the recurring issues and get them fixed at source.
- Develop the analysts and engineers on the desk.
What you will bring
- Experience leading a support function, however small.
- Enough technical depth to challenge a diagnosis.
- Composure with clients when something is badly wrong.
- Interest in removing work rather than absorbing it.
What we offer
Own real systems
From the first architecture session through to live operation, rather than a slice of someone else's design.
Work with the people you build for
Direct contact with the people using what you build, with no account layer in between.
Ship in increments
Work delivered in two to four week increments, demonstrated and accepted before the next one starts.
Grow on a real budget
An RM 1,000 yearly learning allowance, conference time counted as work, and group insurance cover from your first day.
Who we are
idataraya is a Malaysian software company. We design, build and then operate the systems our clients run their organisations on, for businesses and public institutions across Malaysia.
The engineers who design and build a system are the ones who keep it running afterwards. That is the shape of the whole company, and it is why the roles here look the way they do.
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