Application Support Engineer
- Team
- Support and operations
- Location
- Kuala Lumpur
- Work arrangement
- On-site
- Type
- Full time
- Salary
- RM 4,000 to RM 5,500 a month
- Applications close
- 17 November 2026
About the role
Second line support for live systems, working directly with the engineers who built them. There is no wall between support and delivery here.
What you will do
- Investigate and resolve second line issues across client systems.
- Reproduce problems, read logs and query data to find the cause.
- Hand well-documented defects to the delivery team, and follow them.
- Keep clients informed while something is open.
What you will bring
- Support experience on business software with real users.
- SQL, and comfort reading application logs.
- Written English clear enough for a client-facing update.
- Patience, and an instinct for the question behind the ticket.
What we offer
Own real systems
From the first architecture session through to live operation, rather than a slice of someone else's design.
Work with the people you build for
Direct contact with the people using what you build, with no account layer in between.
Ship in increments
Work delivered in two to four week increments, demonstrated and accepted before the next one starts.
Grow on a real budget
An RM 1,000 yearly learning allowance, conference time counted as work, and group insurance cover from your first day.
Who we are
idataraya is a Malaysian software company. We design, build and then operate the systems our clients run their organisations on, for businesses and public institutions across Malaysia.
The engineers who design and build a system are the ones who keep it running afterwards. That is the shape of the whole company, and it is why the roles here look the way they do.
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