Locations: Klang Valley, client sites
Who we are
idataraya is a Malaysian software company. We design, build and then operate the systems our clients run their organisations on, across payments, healthcare, retail, property and the public sector.
The engineers who design and build a system are the ones who keep it running afterwards. That is the shape of the whole company, and it is why the roles here look the way they do.
The team
Support and operations. Incidents, on-site work, and the people using the systems every day.
About the role
On-site work across the Klang Valley: installations, terminal swaps, and the problems that cannot be fixed remotely. You are the person the client actually meets.
What you will do
- Install, configure and swap hardware at client sites.
- Diagnose issues on site, and escalate with what you saw.
- Train site staff on what changed.
- Keep the asset and site records accurate.
What you will bring
- Field or hardware support experience.
- A valid driving licence and willingness to travel daily.
- Presentability with clients, because you represent us there.
- Care with records, since the next visit depends on them.
What we offer
- Ownership of real systems from the first architecture session through to live operation, rather than a slice of someone else's design.
- Direct contact with the people using what you build, with no account layer in between.
- Work delivered in two to four week increments, demonstrated and accepted before the next one starts.
- More than twenty production engines underneath the client systems, so the same problem is rarely solved twice.
We consider every applicant on what they have built and how they work. Tell us about your experience in your own words, and we will come back to you either way.
Apply now