Locations: Kuala Lumpur
Who we are
idataraya is a Malaysian software company. We design, build and then operate the systems our clients run their organisations on, across payments, healthcare, retail, property and the public sector.
The engineers who design and build a system are the ones who keep it running afterwards. That is the shape of the whole company, and it is why the roles here look the way they do.
The team
Support and operations. Incidents, on-site work, and the people using the systems every day.
About the role
You run the support desk: triage, escalation, and the reporting clients see every month. The desk supports systems we built, so the escalation path is short.
What you will do
- Run triage and escalation across the support queue.
- Own service levels and the reporting against them.
- Spot the recurring issues and get them fixed at source.
- Develop the analysts and engineers on the desk.
What you will bring
- Experience leading a support function, however small.
- Enough technical depth to challenge a diagnosis.
- Composure with clients when something is badly wrong.
- Interest in removing work rather than absorbing it.
What we offer
- Ownership of real systems from the first architecture session through to live operation, rather than a slice of someone else's design.
- Direct contact with the people using what you build, with no account layer in between.
- Work delivered in two to four week increments, demonstrated and accepted before the next one starts.
- More than twenty production engines underneath the client systems, so the same problem is rarely solved twice.
We consider every applicant on what they have built and how they work. Tell us about your experience in your own words, and we will come back to you either way.
Apply now