Locations: Kuala Lumpur
Who we are
idataraya is a Malaysian software company. We design, build and then operate the systems our clients run their organisations on, across payments, healthcare, retail, property and the public sector.
The engineers who design and build a system are the ones who keep it running afterwards. That is the shape of the whole company, and it is why the roles here look the way they do.
The team
Support and operations. Incidents, on-site work, and the people using the systems every day.
About the role
Second line support for live systems, working directly with the engineers who built them. There is no wall between support and delivery here.
What you will do
- Investigate and resolve second line issues across client systems.
- Reproduce problems, read logs and query data to find the cause.
- Hand well-documented defects to the delivery team, and follow them.
- Keep clients informed while something is open.
What you will bring
- Support experience on business software with real users.
- SQL, and comfort reading application logs.
- Written English clear enough for a client-facing update.
- Patience, and an instinct for the question behind the ticket.
What we offer
- Ownership of real systems from the first architecture session through to live operation, rather than a slice of someone else's design.
- Direct contact with the people using what you build, with no account layer in between.
- Work delivered in two to four week increments, demonstrated and accepted before the next one starts.
- More than twenty production engines underneath the client systems, so the same problem is rarely solved twice.
We consider every applicant on what they have built and how they work. Tell us about your experience in your own words, and we will come back to you either way.
Apply now