Locations: Kuala Lumpur
Who we are
idataraya is a Malaysian software company. We design, build and then operate the systems our clients run their organisations on, across payments, healthcare, retail, property and the public sector.
The engineers who design and build a system are the ones who keep it running afterwards. That is the shape of the whole company, and it is why the roles here look the way they do.
The team
Support and operations. Incidents, on-site work, and the people using the systems every day.
About the role
First line support for the people using our systems day to day, in English and Bahasa Malaysia. Most of them are not technical, and they are busy.
What you will do
- Handle first line contact by phone, email and ticket.
- Resolve what you can, and escalate the rest with the detail attached.
- Keep the knowledge base current as answers get found.
- Follow up, so nothing sits without an owner.
What you will bring
- Service desk or customer support experience.
- Fluent English and Bahasa Malaysia.
- Enough technical curiosity to learn the systems properly.
- Consistency, because the value here is in the follow-through.
What we offer
- Ownership of real systems from the first architecture session through to live operation, rather than a slice of someone else's design.
- Direct contact with the people using what you build, with no account layer in between.
- Work delivered in two to four week increments, demonstrated and accepted before the next one starts.
- More than twenty production engines underneath the client systems, so the same problem is rarely solved twice.
We consider every applicant on what they have built and how they work. Tell us about your experience in your own words, and we will come back to you either way.
Apply now