Customer Success Manager
- Team
- Customer success
- Location
- Kuala Lumpur
- Work arrangement
- Hybrid
- Type
- Full time
- Salary
- RM 4,500 to RM 6,500 a month
- Applications close
- 1 January 2027
About the role
Once a system is live, you are the client's main contact. You check it is being used well, spot problems early, plan improvements with them and make sure the relationship is healthy when renewal comes round.
What you will do
- Hold regular reviews with each client on your list.
- Track how the system is used and where clients struggle.
- Bring in support, delivery or sales when the client needs them.
- Plan renewals and identify where another product would help.
What you will bring
- Three or more years in account management or customer success, ideally for software.
- Comfort talking to both operations staff and senior management.
- Good organisation across many clients at once.
- Clear English and Bahasa Malaysia.
What we offer
Own real systems
From the first architecture session through to live operation, rather than a slice of someone else's design.
Work with the people you build for
Direct contact with the people using what you build, with no account layer in between.
Ship in increments
Work delivered in two to four week increments, demonstrated and accepted before the next one starts.
Grow on a real budget
An RM 1,000 yearly learning allowance, conference time counted as work, and group insurance cover from your first day.
Who we are
idataraya is a Malaysian software company. We design, build and then operate the systems our clients run their organisations on, for businesses and public institutions across Malaysia.
The engineers who design and build a system are the ones who keep it running afterwards. That is the shape of the whole company, and it is why the roles here look the way they do.